Customer Support Executive

In a city known for its vibrant trade networks, entrepreneurial spirit, and bustling wholesale markets, you will be the key point of contact ensuring every customer interaction reflects the speed, trust, and business excellence that Ulhasnagar is famous for across Maharashtra. Key Responsibilities Omnichannel Support:Handle high-volume customer inquiries through phone, email, and WhatsApp, maintaining a fast, clear, and solution-driven communication style that matches Ulhasnagar’s dynamic trading culture. Order & Market Coordination:Assist customers with order updates, stock availability, and delivery tracking, working closely with local wholesalers, retailers, and distributors across the Ulhasnagar market network. Accurate Record Management:Maintain detailed CRM records of customer interactions, ensuring smooth coordination between buyers and sellers in fast-moving wholesale and retail operations. Issue Resolution:Resolve complaints related to product quality, delivery delays, or billing issues by coordinating with vendors and shop owners in Ulhasnagar’s busy commercial sectors. Customer Relationship Management:Build strong long-term relationships with walk-in customers, bulk buyers, and repeat wholesale clients, ensuring trust and satisfaction in every transaction. Qualifications Education:Graduate in any discipline. Background in Commerce, Business Administration, or Retail Management is preferred. Language Skills:Fluency in Hindi and English is required. Knowledge of Sindhi, Marathi, or local dialects is a strong advantage for better customer engagement. Work Mindset:Ability to handle fast-paced retail and wholesale environments with patience, confidence, and strong problem-solving skills. Tech Skills:Basic knowledge of MS Office, CRM tools, or billing/inventory software is an added advantage. Preferred Skills CRM Experience:Familiarity with tools like Zoho, Tally, or retail management systems used in wholesale trading. Market Awareness:Understanding of Ulhasnagar’s wholesale markets, especially in garments, furniture, and small manufacturing sectors. Negotiation Skills:Ability to handle price discussions and convert inquiries into successful business deals. Benefits Business Exposure:Work in one of Maharashtra’s most active wholesale trade hubs with constant customer interaction and real-world business learning. Career Growth:Opportunities to grow into roles in sales management, operations, or business development across retail and wholesale sectors. Prime Location Advantage:Located in the heart of Ulhasnagar’s commercial zones, with easy access to railway stations and major market streets, making daily operations smooth and connected.